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Terms of Use

Whatever you’ve ordered from us, you’ll find all the terms and conditions right here.
If you have any questions, just email us –

Shipping & Delivery


Terms of Use

Privacy Policy

This website is owned and operated by Mr Potter, an online retailer of pottery and other goods. By using this site, you agree to the Privacy Policy set out on this webpage.


This Privacy Policy governs the manner in which your personal information will be dealt with when you visit (the “Site”).

We recognise the importance of protecting the privacy of information collected about visitors to oursite and are committed to complying with good practice standards.

This Privacy Policy describes how your personal information is collected, used, and shared when youvisit or make a purchase from the Site.


We may collect any necessary personal information about you and anyone who represents you for to enable us to provide you with our services.


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit (
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


When we collect personal information, we are open about how we will use it.
We use the Order Information that we collect generally to fulfil any orders placed through the Site(including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here: (
You can also opt-out of Google Analytics here:
We may share your personal information with:
– Third parties to provide you with goods or services on our behalf in order to meet your requests.
– Organisations who support the products or services we provide to you.
– Anyone you give us permission to share it with.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information we receive, or to otherwise protect our rights.
We will never sell your personal information and we take steps to keep your details safe and secure.


We strive to ensure the security, integrity and privacy of personal information submitted to our sites,and we review and update our security measures in light of current technologies.
As our website is linked to the internet, we cannot provide assurance of the security of information you transmit to us online or that the information you supply will not be intercepted while being transmitted over the internet. We will, however, endeavour to take all reasonable steps to protect the personal information you may provide us with or from our online products and services.
Once we do receive your personal information, we will also make our best efforts to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us;however, we will not be held responsible for events arising from unauthorised access to your personal information.
Any personal information or other information which you transmit to us online is transmitted at your own risk.


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


When you place an order through the Site, we will maintain your Order Information for our record sunless and until you ask us to delete this information.


This Privacy Policy should be reviewed periodically so that you are updated on any changes. We reserve the right, at our discretion, to modify or remove parts of this Privacy Policy at any time.
Please take the time to read it and contact us if you have any questions or requests relating to your personal information. We welcome your comments and feedback.


For more information about our privacy practices, if you have questions, or if you would like to make a
complaint, please contact us by e-mail at (