See something you like but out of stock, or wish it was in one of our other finishes? Please get in touch.
We are happy to discuss private commissions if we feel they align with our style or sound like an interesting project.
Our standard lead times are 8–10 weeks, subject to delays where unlikely disruptions occur.
Shipping Costs
Shipping costs are calculated at checkout.
Shipping Timeframes
All orders are processed within five business days – orders are not shipped on weekends or public holidays.
If your order has not arrived within the expected timeframe, please reach out to us and we will be happy to follow up for you.
Whilst we hope that you’ll be thrilled with your Mr Potter piece, we're happy to help if not. Please contact us prior to returning any items – hello@mrpotter.co.nz
Returns
We accept returns up to 7 days after delivery, provided the item is unused and in its original condition. The only exceptions are bespoke and made-to-order items, which we're not able to take back or refund unless they're faulty.
We will refund the full price of the item, minus any shipping costs and a 25% restocking fee, upon receipt of the item. Note that the item is your responsibility until it reaches our return address, therefore please ensure that you pack any returns safely to prevent damage during shipping.
Please contact us prior to returning any items.
Handmade
All the pottery at Mr Potter is hand thrown. Each item is therefore unique and may differ slightly in size, shape or colour to the images shown online, unless it’s a “one-off” piece.
We believe the perfect imperfections of our items are what makes each Mr Potter piece special.
Damaged Items
While we pride ourselves on packaging items with as much care and protection as possible, we know that very occasionally problems can arise.
If, when your items are delivered, you notice they’re damaged or broken, simply take a photo and get in touch with us within 48 hours so we can sort it out for you.
Care
All our products are dishwasher and microwave safe unless specified, although we recommend handwashing to increase longevity.
Compliance
This website (www.mrpotter.co.nz (the "Site")) is owned and operated by Mr Potter.
This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or engage with our services.
By using this site, you agree to the Privacy Policy set out on this webpage. Please direct any questions or comments about these terms and conditions to hello@mrpotter.co.nz
You declare and guarantee that your use of this website will comply with all applicable laws and regulations of New Zealand.
Information We Collect
We may collect the following types of personal information:
- Contact details: name, email address, phone number
- Billing and shipping information: address, payment details (processed securely via third-party providers)
- Account information: username and password (if you create an account)
- Website usage data: IP address, browser type, referring pages, and interactions (via cookies or analytics tools)
How we use your information
We use your information to:
- Process orders and deliver products
- Respond to customer service queries
- Send transactional or promotional emails (only with your consent)
- Improve our website and services through analytics
- Comply with legal obligations
Cookies & Analytics
We use cookies and third-party tools like Google Analytics to enhance your browsing experience and understand how users interact with our website. You can disable cookies in your browser settings, but some features may not function correctly.
Sharing your information
We do not sell or rent your personal information. We may share it with:
- Trusted service providers: payment processors, delivery services, marketing platforms
- Legal or regulatory bodies: if required to comply with the law
All third-party providers are required to protect your data and use it only for the agreed purpose.
Storage & Security
Your personal information is stored securely and protected from unauthorized access, disclosure, or misuse. We use secure payment gateways and SSL encryption for all online transactions.
General
This website may be accessed globally. Mr Potter makes no representations that the content of this website complies with the laws of any country outside New Zealand. If you access this site from outside New Zealand, you do so at your own risk and are responsible for complying with the respective laws..
Mr Potter reserves the right to review these terms and conditions at any time. Your continued use of the website represents your agreement to be bound by these terms and conditions as amended from time to time.
Failure by Mr Potter to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect Mr Potter's rights or subsequently enforce that provision.
Disclaimer
You agree that your access to, and use of, this website is subject to these website terms and conditions and all applicable laws and is at your own risk. Mr Potter makes no representations or warranties of any kind, express or implied as to the operation of this website or the information, content, materials or products included on this website, except to the extent required by applicable law. Any decision you make about any website content must be based solely on your own evaluation of the website content and your own circumstances and objectives. If you rely on website content, you do so at your own risk.
Mr Potter, will not be liable for any damage or loss whatsoever (including direct, special or consequential damages) arising out of, or in any way related to, the use of this website, any material obtained from it or any other website linked to this website. You indemnify Mr Potter from any liabilities, claims, costs, loss (including consequential loss) or damage suffered or caused by reason of your reliance on any website.
Copyright
All content within this website is the property of Mr Potter and/or our affiliated parties and is protected under copyright laws of New Zealand.
Any use or reproduction of our website's content is prohibited without the prior written permission of Mr Potter.
If you fail to abide by this clause, you agree to indemnify and hold harmless Mr Potter and any of our affiliated parties against any losses, claims, liabilities, damaged, costs and expenses (including loss of profit) which Mr Potter may incur as a result of you failing to comply with this clause.
Industry or Specialist Information
Any industry or specialist information displayed on this site is provided in good faith; however Mr Potter accepts no responsibility for the accuracy of the information.
If you have any concerns regarding our products or services, or the accuracy of the information shared by Mr Potter, please contact us directly with your concern.
Product Sales & Availability
All products available on this site are handmade and may vary slightly in size, shape, or colour due to their handcrafted nature.
Due to popularity and/or the interruption of supply, some products displayed on our website may be unavailable. While we aim to ensure that product availability on this website is accurate, sometimes product availability may not be up to date. We recommend you contact us directly if you have any questions or concerns regarding availability of products.
Pricing
All prices are in New Zealand Dollars (NZD) and include GST (where applicable).
